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Privacy and Cookie Policy

Ginger Ted Ltd. is a company registered in England and Wales referred to as "Ginger Ted", "we" or "us" in this policy.

SUMMARY

Maintaining the security of your data is a priority at Ginger Ted, and we are committed to respecting your privacy rights.  We pledge to handle your data fairly and legally at all times. Ginger Ted is also dedicated to being transparent about what data we collect about you and how we use it.

This policy, which applies whether you visit our stores, use your mobile device or go on line, provides you with information about:

- how we use your data;

- what personal data we collect;

- how we ensure your privacy is maintained; and

- your legal rights relating to your personal data.

- cookies

 

HOW WE USE YOUR DATA

General

Ginger Ted uses your personal data:

  • to provide goods and services to you;
  • to make a tailored website available to you;
  • to manage any registered account(s) that you hold with us;
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
  • for market research purposes - to better understand your needs;
  • to enable Ginger Ted to manage customer service interactions with you; 
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
Promotional communications
Ginger Ted uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest Ginger Ted offers.  You have the right to opt out of receiving promotional communications at any time, by:
  • making use of the simple “unsubscribe” link in emails or the “STOP” number for texts; and/or
  • contacting Ginger Ted via the email address customerservice@gingerted.co.uk.
Web Banner Advertising
If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites.  Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices. You can remove or disable cookies at any time - see below for further information.
Sharing Data
In order to make certain services available to you, we may need to share your personal data with some of our service partners.  These include IT, delivery and marketing service providers.

Ginger Ted only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.  We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Ginger Ted and to you, and for no other purposes.

Other third parties
Aside from our service providers, Ginger Ted will not disclose your personal data to any third party, except as set out below.  We will never sell or rent our customer data to other organisations for marketing purposes. We may share your data with: 
  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -
  • to comply with our legal obligations;
  • to exercise our legal rights (for example in court cases);
  • for the prevention, detection, investigation of crime or prosecution of offenders; and
  • for the protection of our employees and customers.
How Long do we Keep Your Data ?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

 

WHAT PERSONAL DATA DO WE COLLECT ?

Ginger Ted may collect the following information about you:

  • your name, age/date of birth and gender;
  • your dogs name/breed/date of birth/age/colour and gender
  • your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
  • purchases and orders made by you;
  • your on-line browsing activities on Ginger Teds websites;
  • your password(s);
  • when you make a purchase or place an order with us, your payment card details;
  • your communication and marketing preferences;
  • your interests, preferences, feedback and survey responses;
  • your location;
  • your correspondence and communications with Ginger Ted;
  • other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our website are not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy.  Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, or send an email to our customer services team.  Other personal data is collected indirectly, for example your browsing or shopping activity.  We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

 

HOW DO WE ENSURE YOUR PRIVACY IS MAINTAINED

Ginger Ted is committed to keeping your personal data safe and secure. Our security measures include: -

  • encryption of data;
  • security assessments of all service providers who may handle your personal data;
  • scenario planning to ensure we are ready to respond to cyber security attacks and data security incidents;
  • daily testing of systems;
  • security controls which protect the Ginger Teds IT infrastructure from external attack and unauthorised access; and
  • internal policies setting out our data security approach and training;

Ginger Ted will never ask you to confirm any bank account or credit card details via email.  If you receive an email claiming to be from Ginger Ted asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Ginger Ted and more generally: ­-

  • keep your account passwords private.  Remember, anybody who knows your password may access your account.
  • when creating a password, use at least 8 characters.  A combination of letters and numbers is best.  Do not use dictionary words, your name, email address, or other personal data that can be easily obtained.  We also recommend that you frequently change your password. 
  • avoid using the same password for multiple online accounts.

 

YOUR LEGAL RIGHTS

You have the following rights:

  • the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
  • (as set out above) the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us on customerservice@gingerted.co.uk

 

COOKIES

What are cookies?
Like most websites, Ginger Ted website use cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses our website.  Cookies are essential for the effective operation of our website and to help you shop with us online.  They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere. 

Information collected
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details.  Ginger Ted can use cookies to monitor your browsing and purchasing behaviour.
What are cookies used for?
The main purposes for which cookies are used are: -
  • For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.
  • For Ginger Ted to market to you, particularly web banner advertisements and targeted updates.
  • To enable Ginger Ted to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc. 
  • To enable Ginger Ted meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
How do I disable cookies ?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Please check the settings menu on your individual browser.
What happens if I disable cookies? 
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off.  If you only disable third party cookies, you will not be prevented from making purchases on our sites.  If you disable all cookies, you will be unable to complete a purchase on our sites.