Terms of Sale

Eligibility to Purchase Product

All products on this website are available for worldwide sale.

 

Pricing

All prices are quoted in UK Pounds Sterling VAT inclusive at the prevailing rate, and goods are sold under English law.

 

Product Enquiries

We make every effort to offer only merchandise, sizes and colours that are available and in stock. If a size or colour is not available, we will notify you on receipt of your order. Occasionally, when items are very popular and additional inventory is available, we may accept back orders knowing that additional inventory will soon arrive.

Any products made to measure or personalised with for example embroidery, from information/sizes provided by the customer are non-returnable. We are happy to help and advise customers, although we cannot be held responsible for your decisions made when choosing a size/sizes or embroidery for the product.

We only accept your order once we have taken payment from you.

 

Cancellation Rights, Returns and Exchanges

If you wish to return a product for whatever reason we offer a No-Fuss returns policy provided the item has not been worn and in a perfectly re-saleable condition within 14 days of purchase. If you live in the United Kingdom or another European Union country, you also have a legal right to cancel your order after you have received and inspected the goods. Please note that in the case of pet and human clothing and accessories, "inspect" means examine and does not permit you or your pet to wear and use the items.

Please note that no statutory cancellation rights apply to goods that have been made specifically to your requirements, design or measurements.

After you receive delivery of an order from us, please take particular care with items that are easily damaged. If you need guidance on the best way to try any item without damaging it, please contact us. When trying on goods it should be reasonably apparent before fully trying on the goods whether they are likely to fit or not and you should not stretch goods or force zips or fastenings as this may damage the goods and cause injury to you or your pet.

Should you decide to return the goods you must notify us of the cancellation in writing by post to the address below, or by email to customerservice@gingerted.co.uk within 14 days of receipt of the goods.

Ginger Ted Limited
Returns Department
Unit 13 Evans Business Centre
Albion Park
Leeds LS12 2EJ
United Kingdom

Following cancellation you are under a legal duty to not use the goods, and to take care of them including all packaging and labelling. Please ensure that the item is free of pet hair and clean, otherwise we reserve the right to resend it back to you.

We recommend that you send your goods back by recorded delivery or a secure delivery method, which requires a signature on delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us. You must return the goods to us securely packaged, in the condition in which they were received, at your cost, as soon as possible, with as much of their original packaging. If at all possible, please include with the goods a copy of your Ginger Ted invoice, cancellation notice or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.

For exchanges please remember to notify us of the new item, including the colour and size. If there is a difference in price between the original and new item, then we will contact you prior to processing the order and advise you of the additional cost or partial refund. Please note that our standard delivery costs will be apply to the new item.

With regards refunds, we will refund to your credit card, within 21 working days of receiving the goods, the sums paid by you in relation to them. All refunds are made by our secure on-line payment system. A credit will be made to the original credit or debit card used to make the original purchase.  Please note only the original price paid for the item will be refunded. Delivery charges will not be included unless the item is faulty. We will refund to your credit card or debit card within 21 working days of receiving the goods.

For sale items we do not offer refunds or exchanges.

For faulty items or items sent in error your return postage will be reimbursed up to a value of £7.50. If the cost of returning the item is going to exceed this please contact us on customerservice@gingerted.co.uk as we may arrange a courier collection from you.

If you do not return the goods within 21 days of your cancellation notice, we may choose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site.

This does not affect your statutory rights.

Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods that you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. It is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.

Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.

If you fail to return packaging which is an integral part of the overall product (for example branded packaging on high value items) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.

Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.

Goods will not be accepted for return that have been made specifically to a customer’s requirements, design or measurements.

We reserve the right to amend this returns policy without notice under advice from our lawyers or Government appointed agencies.

 

Import Duties

You are responsible for all the appropriate Import and Customs Duties for orders despatched outside of the UK

 

Fraud

In order to protect against fraud we are only able to ship items to either the billing or verified address of the credit card holder. We do check the address you give on your order before shipment.

 

General

If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and rest of the terms of sale shall remain in force.

All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.

These terms and conditions shall apply to all internet sales made by Ginger Ted Limited, and by placing an order with Ginger Ted Limited you are accepting these terms and conditions.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.