Ginger Ted currently dispatches to the UK, Ireland, Belgium, Denmark, Finland, France, Netherlands and Sweden. Whenever possible orders will be dispatched within 24 hours of receipt. If your order is received before 11am we will endeavour to dispatch the same day. At peak times and in the case of personalised or special products (ie embroideries and harness slots) dispatch may take a little longer.
We offer FREE DELIVERY for all UK orders over £10.00 including the Channel Islands. For orders under £10.00 there is a standard £1.95 delivery charge. Delivery normally takes 3 to 5 working days but is often far quicker.
For EXPRESS DELIVERIES (UK only) choose the expedited option at check-out. Delivery is guaranteed 24 hours from dispatch.
Delivery for non UK orders is usually 3 to 5 working days. Charges are as follows -
IRELAND - £8.00 for orders up to £49.99, £15.00 for orders between £50.00 and £99.99
BELGIUM / DENMARK / FRANCE / NETHERLANDS - £10.00 for orders up to £49.99, £18.00 for orders between £50.00 and £99.99
FINLAND / SWEDEN - £15.00 for orders up to £49.99, £27.50 for orders between £50.00 and £99.99
If you wish to return a product we offer No Fuss returns and exchanges within 30 days of purchase. Please note we can only accept items back if they are returned in a re-saleable condition ie in the original packaging, with the original tags attached and free from any dog hairs or smells. Items not received in this condition will be returned to the original delivery address.
Please return your order item to the address below. So we can identify your item please include a copy of your original order or a small note with your order reference.
Ginger Ted Limited, Returns Dept Ref WEB (please add your order Ref), Unit B4 1st Floor Westfield House, Broad Lane, Bramley, Leeds LS13 3HA, United Kingdom
For a more detailed explanation of our Shipping & Returns, please see our Delivery & Returns Information page accessed from the menu at the bottom of this page.